Terms and Conditions of Affare Doro

Date: 07/09/2025

Welcome to Affare Doro. These Terms and Conditions govern your access to and use of our platform available via our mobile application and website. By registering, accessing, or using the Platform, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use Affare Doro. By using the Platform, you confirm that you meet this requirement and are capable of entering into a legally binding agreement.

2. Platform Purpose

Affare Doro is a peer-to-peer marketplace for users to buy and sell new and second-hand items. Affare Doro is not a party to any transaction between users.

3. Account Registration

To use certain features, you must register and create an account. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials.

4. User Conduct

You agree not to:

  • Post false, misleading, or fraudulent content.
  • List or sell prohibited items.
  • Harass or abuse other users.
  • Interfere with the proper functioning of the Platform.

Affare Doro reserves the right to suspend or delete accounts that violate these rules.

5. Listings and Sales

Users are solely responsible for the content of their listings and the lawful sale of items. All sales are binding once the buyer has confirmed the purchase.

6. Fees and Payments

Affare Doro may charge a commission or service fee on transactions. These fees will be clearly disclosed before confirming any transaction. Payments are processed via secure third-party payment providers.

7. Disputes

Any disputes between users should be resolved directly. Affare Doro may assist but is not obligated to mediate or resolve conflicts.

8. Intellectual Property

All content on the Platform, including logos, design, and text, is the property of Affare Doro or its licensors. Users may not use this content without written permission.

9. Termination

We may suspend or terminate your account if you breach these Terms or if your use of the Platform could cause harm to us or others.

10. Limitation of Liability

Affare Doro is not responsible for any loss, damage, or harm resulting from transactions or interactions between users. The Platform is provided "as is" without warranties.

11. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Modifications

We reserve the right to modify these Terms at any time. Continued use of the Platform after such changes constitutes your acceptance.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of UAE.

14. Buyer and Seller Protection

Affare Doro is committed to creating a secure and fair marketplace. We offer the following protection guidelines:

14.1. Buyer Protection

Buyers are protected in the following situations:

  • The item received is significantly not as described (e.g., wrong size, colour, or damaged item not mentioned in the listing).
  • The item does not arrive within the expected timeframe.
  • The seller cancels the transaction after payment.

If any of the above occurs, the buyer must report the issue to Affare Doro within 2 days of delivery via the Platform. We may freeze the payment and assist in resolving the issue. Refunds may be issued if the claim is validated.

Buyers agree to:

  • Make payments only through Affare Doro's payment system.
  • Avoid direct transactions outside the Platform.
  • Provide accurate delivery information.

14.2. Seller Protection

Sellers are protected in the following situations:

  • The buyer falsely claims non-receipt or item not as described, and the seller has valid proof of shipment.
  • The item is returned in a different condition than sent (e.g., damaged or swapped).

To be eligible for protection, sellers must:

  • Ship the item within the indicated time (e.g., 1 business days).
  • Use tracked shipping and retain a valid tracking number.
  • Accurately describe the item in the listing and upload real photos.

If a dispute arises, Affare Doro will request evidence from both parties. Sellers may not receive payment until the issue is resolved.

14.3. Returns and Refunds

Affare Doro does not operate as a traditional retailer. Returns are only accepted in case of disputes where the item was:

  • Misrepresented or fake.
  • Damaged in transit (and the damage wasn't disclosed in the listing).

Refunds are processed only through our official dispute process. Users should not send or request refunds outside the Platform.

15. Shipping Policy

Affare doro facilitates smooth transactions between buyers and sellers. Below are the terms related to shipping:

15.1. Shipping Responsibility

Sellers are responsible for shipping the item after the buyer has completed payment.

  • Items must be shipped within 3 business days unless otherwise agreed by both parties.
  • Tracked shipping is required. The seller must provide a valid tracking number through the Platform.

15.2. Shipping Costs

Shipping costs are either:

  • Paid by the buyer, or
  • Included in the item price, as specified in the listing.

Sellers must clearly state who is responsible for shipping fees in their listings.

15.3. Delivery Timeframe

  • Estimated delivery times vary by location and shipping method.
  • Buyers should allow up to 10 business days for delivery after shipment, unless a shorter time is specified.
  • Delays caused by couriers or customs are beyond the responsibility of Affare Doro.

15.4. Lost or Undelivered Packages

If an item is not delivered:

  • The buyer must notify Affare Doro through the Platform within 2 days of the expected delivery date.
  • The seller must cooperate by providing tracking details and shipping documentation.
  • If delivery cannot be confirmed, and the tracking is invalid or missing, a refund may be issued to the buyer.

15.5. Returned Items

In the event of a return due to a dispute:

  • The item must be returned in the same condition as received.
  • The buyer must use tracked shipping and provide the tracking number.
  • The cost of return shipping is generally borne by the buyer unless otherwise agreed during dispute resolution.

16. KYC (Know Your Customer) and AML Compliance

16.1. Purpose

To maintain a secure and compliant marketplace, Affare doro requires users to complete Know Your Customer (KYC) verification. This process ensures identity confirmation, prevents fraud, and complies with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations applicable in the United Arab Emirates and other relevant jurisdictions.

16.2. Information Collected

During the KYC process, users may be required to provide:

  • Full name, date of birth, and nationality.
  • A valid government-issued identification document (passport, ID card, or equivalent).
  • A recent photograph or selfie for verification.
  • Additional documents if required by law or our payment service providers.

16.3. Third-Party Verification

While Affare doro collects KYC data via its platform, the verification, screening, and ongoing monitoring may be conducted by regulated third-party service providers, including payment partners, in accordance with applicable AML/CTF obligations.

16.4. User Obligations

Users must provide accurate and up-to-date information. Affare doro reserves the right to restrict, suspend, or terminate accounts if KYC is not completed, is incomplete, or contains false or misleading information.

16.5. Data Protection

All KYC data is handled securely and in accordance with our Privacy Policy. Data may be shared only with authorized third parties where necessary to comply with legal and regulatory requirements.