Affare Doro – Return & Refund Policy

Affare Doro is an intermediary marketplace that connects individual buyers and sellers. This Return & Refund Policy explains when you can request a refund, the timeframes that apply, which items and fees are non-refundable, and exactly how refunds are processed. It forms part of, and should be read together with, our Terms & Conditions.

1. When You Can Request a Refund

Through our Buyer Protection service, full refunds are available when:

• Your item is lost or damaged during shipping; or
• The item received is significantly not as described in the listing (materially different item, condition, size, or undisclosed major defects).

Minor differences that were reasonably disclosed in the listing (e.g. normal signs of wear on pre-owned items, slight colour variation due to screens) do not qualify as "not as described".

2. Return & Refund Timeframes

• 24-hour inspection window: You have 24 hours from delivery to inspect your item and report any issue using the "Report an Issue" form.
• Automatic acceptance: If no issue is reported within 24 hours, the order is automatically accepted and funds are released to the seller. After this point the sale is final.
• Return shipping: If a return is required, the item must be shipped back promptly (within 3 days of your claim being approved) using the provided instructions.
• Refund processing time: Once we receive and verify the returned item (or confirm the loss/damage), the refund is issued to your Affare Doro Wallet, typically within 3–7 business days.

3. Refund Structure

What is refunded depends on the scenario:

Sellers receive a full item-price refund for items lost or damaged in transit.

4. Non-Refundable Items & Fees

The following are not eligible for a refund:

• Orders accepted (or auto-accepted) after the 24-hour window — once funds are released to the seller, the sale is final.
• Change of mind / buyer's remorse — items are not returnable simply because you no longer want them.
• The Pre-Purchase Authentication fee (100 AED) — this is non-refundable regardless of the authentication result, as the service has been fully performed.
• Return shipping costs for "not as described" returns — these are borne by the buyer.
• The original delivery (shipping-to-you) fee — not refunded.
• Off-platform transactions — any deal completed outside Affare Doro is at your own risk and is not covered by Buyer Protection.
• Items damaged after delivery through misuse, alteration, or normal use by the buyer.

5. How Refunds Are Processed

1. File a claim within 24 hours of delivery via the "Report an Issue" form, including clear photos/evidence.
2. Return the item (if applicable) using the provided instructions; return shipping is at the buyer's expense for "not as described" claims.
3. Verification — our team reviews the claim and, where relevant, the returned item.
4. Refund issued to your Affare Doro Wallet (typically 3–7 business days after verification). Wallet funds can be used for future purchases or withdrawn in accordance with our wallet terms.

Refunds are processed in accordance with UAE Consumer Protection Law (Cabinet Decision No. 66 of 2022).

Note: The platform Service Fee is a platform service charge and does not constitute an insurance product under UAE law.

6. Contact Us

For any return or refund question, please contact us:

• Email: contact@affaredoro.com
• WhatsApp: +971 506570211

Shop with confidence — Affare Doro Buyer Protection has you covered.